Shop global, We ship worldwide.
LiveTrack Shipping is mandatory for all live animal orders, which only ship to Canada.
Important Shipping & Order Processing Overview
We value clarity and transparency. Here's what to expect when you order:
Production Time:
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Each order is custom-made to your specifications, starting production the next business day after your order is placed. This usually takes 2-10 business days, especially for large-scale items or substantial quantities.
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We process orders in the sequence they are received to ensure fairness and efficiency. Regardless of the size or complexity of your order, we strive to dispatch your items promptly.
Packing & Fulfillment:
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After production, we carefully pack and prepare your order for shipping.
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Once the shipping label is created and the package is on its way, you will receive an email with your shipping confirmation and tracking number.
Transit Time:
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Delivery times after dispatch are generally:
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Canada: 1-5 business days
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USA: 2-7 business days
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International: 7-20 days
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Total time to receive order = Production time + Transit time.
Live Specimens:
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Live ants, spiders, or any live specimens must be shipped via "LiveTrack Shipping" to ensure swift delivery and maintain warranty. We may contact you to verify details. This ensures safe and feasible delivery tailored to your needs and location. We'll guide you through this process, before or after your order, to find the best solution.
International Shipping Restrictions:
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Due to customs regulations, we do not ship live specimens, soil, food or organic items outside Canada. If you are located internationally, avoid adding these to your order to avoid order processing delays.
Acknowledgement:
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By placing your order, you acknowledge our production and transit times, shipping restrictions, and a 10% restocking fee on refunds (see our Return, Refund & Warranty Policy for details).
For comprehensive details on shipping and FAQs, head to our Shipping Policy & FAQ page.
Thank you for choosing craftsmanship and quality. We're excited to prepare your custom order.